Supercharge Your Business Writing with AI
Date: 29-30 September 2026 (Start: 9am End: 5pm)
Course Fee: RM 2,900/person
Every organization requires effective communication at every level to function effectively. One form of business communication is professional business writing in the form of letters, e-mails and memos to communicate business issues concisely and clearly. This workshop is intended to equip participants with the essential understanding of the principles of this particular form of business communication, with the assistance of AI tools such as OpenAI, ChatGPT, Microsoft CoPilot, or Google Gemini.
Learning Objectives:
√ Understand the Impact of Reader Requirements on Business Communication;
√ Understand the Core Elements of Business Communication;
√ Apply the Core Elements of Business Communication; √ Use AI as a Partner to Co-Create the Business Communication.
This workshop covers the essentials of business communication in the workplace, primarily in the form of e-mails, letters and memos, but also touches briefly on other forms of written communication such as Whatsapp messages.
Learning Outcomes:
Upon completion of the workshop, participants should be able to:
- Understand what is meant by good business communication
- Select the appropriate written medium for a specified business context
- Create effective written communications
Workshop Topics:
Module 1: Basics of Business Communication
Module 2: Writing Principles
Module 3: Short Communication – Emails, Letters, Memos
Module 4: Crafting Effective E-Mails
Module 5: Media Rules
Module 6: Visual Writing Patterns
Module 7: Communicating using Non-Email Internet Based Tools
Module 8: Communication for Specific Business Scenarios